Hilton Garden Inn Hanover Arundel Mills, MD

Breakfast was nice, essentially what I expected. Consideration should be given to including it in the room rate even if that means the rate will be higher. In the alternative, offer two room rates, with and without breakfast. I have to give a shout out to Jasmine Ortiz, a hotel employee. The night before we checked out the Baltimore area received several inches of rain, which changed to snow, then ice. The next morning when I took our bags to our car in the parking lot, the temperature was below freezing. Ice was stuck to the windshields, unmovable by the wipers and deicer fluid. We had no scraper, and I was literally trying to manually remove the ice. Jasmine had encountered my wife in the lobby, and she explained to Jasmine the reason for our delay, i.e., slow ice removal. Within moments Jasmine found a scraper (from her car, I believe), and came out to my car, and on top of that scraped all the ice off the car. With that we were able to leave and be on our way back home. So, kudos to Jasmine, and I hope her proactive, positive, above and beyond actions are acknowledged by management in a meaningful way. She is an employee worth keeping and cultivating for higher responsibilities.

I like everything but i didn't like being charged for occupancy fee when i already booked the room so that does mean someone going to be in the room. That needs to go.

The care and attention if the front desk staff, including Lincoln, and Josie made the business of checking into an unknown place non threatening. Josie made me feel as if I was the only guest that she was responsible for while juggling multiple requests. Her dining recommendations were spot on. At the bar, Maleia made me feel welcome, and immediately assisted me when I informed her of my food allergies. She was wonderful.

From the time we arrived until we left we had a wonderful time! The breakfast offered was good. Our room was clean. The service was exceptional. No matter what we asked, we were addressed with kindness and respect.

The location. It's a very nice and clean hotel.